Vision, mission and values of the Victoria Hotel

Vision of the company:

We wish to be the most comfortable little hotel with historic atmosphere
offering our customers personal service, anticipating their wishes and
exceeding their expectations.

Mission of the company :

We are a small company located in the centre of Pärnu and offering
accommodation and catering services to both business and holiday guests.

Our aim is to offer our customers the best of service and memorable
experiences in cosy atmosphere that makes them return to our hotel.


We do our work with our hearts and with dedication appreciating everybody’s opinions and beliefs. We are cheerful and friendly so that each customer would feel welcome with us. With our knowledge and experience we wish to exceed our customers’ expectations.

We are always there for our customers by offering them personal service. We appreciate self-educating and experience sharing team in order to make the customer’s stay with us as pleasant as possible.

We value both local and historical traditions. Our speciality is the style of the 1920-ies which we keep in mind in every stage of designing our service.

We are open to new ideas and appreciate the feedback we receive. We place a high value on loyal and long-term relationships both with customers and cooperation partners. Cooperation for us means rendering the most suitable and the best service so that customers would wish to come back to us time and again.